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Your Choice Cover

Meet The Customer Care Team

Our customers are at the heart of what we do; so making sure you have the best service and care is at the top of our priority list. So, whether you have questions about getting started with an insurance policy, questions regarding your current cover, want a free will consultation or just want a chat. Flick the kettle on, relax knowing you are in safe hands and give us a call. We guarantee a warm welcome and to not leave you with any un-answered questions when the phone goes down. We'd like to introduce you too...

Debbie

Customer Support Manager

contact.dsmyth@yourchoicecover.co.uk

01792 342 904

Debbie joined our customer care team in January 2023 with over 25 years of working in various customer service roles in between bringing up her 5 children.

 

Debbie is most definitely a multitasker and is able to remain calm in any given situation.

 

Debbie takes great pride in ensuring a positive overall customer service experience and is passionate about building a strong customer relationship driving our brand loyalty and increasing our customer engagement.

 

Debbie is very excited to be part of this new Your Choice Cover team as a customer care executive and is here to help, listen, and make a difference together.

Your Choice Cover Customer Care Team
Your Choice Cover Customer Care Team

Aimee

Customer Support Executive

contact.aimeesmyth@yourchoicecover.co.uk

01792 342 903

Aimee joined the customer care team at Your Choice Cover Limited in January 2023 after working in the NHS and private healthcare sectors for over 18 years.

 

Over the years, Aimee has had the pleasure of dealing with people from all different walks of life.

 

 Aimee loves engaging with people and helping them in any way she can, as she is kind, caring, and empathetic.

Joining the customer care team has been a great fit for Aimee, as she enjoys reaching out to help those who need our guidance.

Janine

Customer Support & Retentions Executive

contact.janinewilliams@yourchoicecover.co.uk

01792 946 022

Janine joined the team in May 2023. Janine has worked in customer service for over 25 years within multiple different industries such as; motor & private medical. 

Janine is passionate about delivering the highest level of customer service and engages amazingly with customers.

Janine is also a mother of two boys who keep her very busy and enjoys; reading and going to the gym.

Your Choice Cover Customer Care Team
Your Choice Cover Customer Care Team

Catrina

Quality Control Executive

contact.cnash@yourchoicecover.co.uk

01792 946 019

 

Catrina Joined our customer care team in January 2023 as the company's main receptionist. Catrina has worked in a variety of different roles from hospitality, seamstressing, face-to-face fundraising as well as customer service. Up until 2022 where Catrina took some time off to stay at home with her little boy until joining the team at Your Choice Cover.

 

"I love a challenge and would like to think I'm adventurous enough to try anything once."

James

Social Media & Marketing Executive

contact.jdrew@yourchoicecover.co.uk

01792 342 210

James joined the Social Media & Marketing team at Your Choice Cover Limited in January 2023, With over 5 years of experience in Social Media & Branding.

 

Over the years, James has had the pleasure of helping individuals bring their ideas & dreams to life through market strategy and brand awareness. You will often find him on our TikTok, Instagram and podcast pages.

Your Choice Cover Customer Care Team
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